Taman Nginden Intan
Taman Nginden Intan, Ngiden Jangkungan, Surabaya 60299, East Java, Indonesia- Park
English
Hotels in Surabaya8.0Excellent(22 reviews) 
47% match
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43% match
Novotel Samator Surabaya Timur
by Accor
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About this hotel
Recreational Amenities: Embrace relaxation with our outdoor pool, fitness center, and bicycles for rent.
Dining and Entertainment: Indulge in delectable meals at FOOD EXCHANGE, unwind with drinks at our bars, and enjoy 24-hour room service.
Featured Amenities: Benefit from complimentary Wi-Fi, concierge services, and a conference center.
Explore and unwind at Novotel Samator Surabaya Timur, just a stone's throw away from the airport. Book your stay now!
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Important Information
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a negative Antigen COVID-19 test result.
- The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Children
Not allowed
Pets
Not allowed
Amenities
Elevator
Fitness facilities
ATM/banking
Fireplace in lobby
Breakfast available (surcharge)
Arcade/game room
Safe-deposit box at front desk
Porter/bellhop
Express check-out
Smoke-free property
Grocery/convenience store
Free wired internet
Wheelchair accessible parking
Conference center
Free self parking
Airport transportation - pickup (surcharge)
Housekeeping on request
Ballroom
Reception hall
Dock
Eco-friendly cleaning products provided
Eco-friendly toiletries
LED light bulbs
Recycling
Grey water recycling system
Wheelchair-accessible van parking
Change of towels (on request)
Change of bed sheets (on request)
Vegetarian breakfast available
Organic food
Humane animal treatment
Locally-owned & organized tours & activities
Showcase for local artists
Sustainability/community reinvestment (10% revenue or more)
Locally-sourced food on site (80% or more)
Energy-saving switches
At least 80% of all lighting comes from LEDs
All property's electricity comes from renewable sources
Comprehensive food waste policy
Vegan menu options available
Vegetarian menu options available
Comprehensive recycling policy
Bulk dispenser for toiletries
Biodegradable/compostable stirrers
Reusable cups only
Reusable tableware only
Water-efficient showers only
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Room Types
Executive Suite, 1 King Bed
Up to 2 guestsKing bed (151-180 cm wide)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, slippers, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampoo
Executive Suite, Multiple Beds
Up to 4 guestsKing bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
1 King Bed and 2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, slippers, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampoo
Executive Room, 1 Double Bed
Up to 2 guestsDouble bed (131-150 cm wide)
1 Double Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, a hair dryer, and towels
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampooDaily housekeeping
Executive Suite, Multiple Beds
Up to 6 guestsKing bed (151-180 cm wide), Double bed (131-150 cm wide), 2 Twin bed (90-99 cm wide)
1 King Bed, 1 Double Bed and 2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, a hair dryer, and towels
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 6 guests
6 adults · 2 children
Beds
King bed (151-180 cm wide), Double bed (131-150 cm wide), 2 Twin bed (90-99 cm wide)
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampooDaily housekeeping
Executive Room, 2 Twin Beds
Up to 2 guests2 Twin bed (90-99 cm wide)
2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, a hair dryer, and towels
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-99 cm wide)
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampooDaily housekeeping
Superior Room, 1 King Bed
Up to 3 guests28 m2King bed (151-180 cm wide)
1 King Bed
301 sq feet
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
28 m2
In-room amenities
MinibarShowerTVTelephoneAir conditioningHair dryerDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampoo
Deluxe Twin Room, 2 Twin Beds
Up to 2 guests30 m22 Twin bed (90-99 cm wide)
2 Twin Beds
323 sq feet
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-99 cm wide)
Room details
30 m2
In-room amenities
MinibarShowerTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of water
Deluxe Double Room, 1 King Bed
Up to 2 guests30 m2King bed (151-180 cm wide)
1 King Bed
323 sq feet
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
30 m2
In-room amenities
MinibarShowerTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of water
Superior Twin Room, 2 Twin Beds
Up to 3 guests28 m22 Twin bed (90-99 cm wide)
2 Twin Beds
301 sq feet
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-99 cm wide)
Room details
28 m2
In-room amenities
MinibarShowerTVTelephoneAir conditioningHair dryerDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampoo
Superior Suite, 1 King Bed
Up to 3 guests56 m2King bed (151-180 cm wide)
1 King Bed
603 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
56 m2
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomSlippersInterconnected room(s) availableAlarm clockElectric kettleWardrobe or closetToilet paperBottle of waterShampoo
Hotel Policies
Pets
Pets not allowed
Covid
Guests must provide a negative COVID-19 test result
Children and extra beds
No rollaway/extra beds available
Pets
Service animals not allowed
Check-in & Check-out
Contactless check-out is available
Health & Safety
Guests must provide health documentation
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
General
Professional property host/manager
Check-in & Check-out
Contactless check-in is available
Children and extra beds
No cribs (infant beds) available
Covid
Negative COVID-19 test result must be of specific type(s): Antigen
Covid
Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
Covid
Minimum age for negative COVID-19 test result requirement: 1
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(22 total)
Provider-sourced guest reviews.
10/10
Reviewed Jun 7, 2025Staff is nice and helpful, rooms is clean Food is good
2/10
Reviewed Jun 7, 2025Food terrible on breakfast The rest is ok
8/10
Reviewed Dec 9, 2024I would stay again
10/10
Reviewed Oct 25, 2024Top notch
10/10
Reviewed Aug 29, 2024The staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator!
10/10
Reviewed Aug 15, 2024Very nice hotel with reasonable price 😊
8/10
Reviewed Jul 27, 2024I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
8/10
Reviewed Jul 17, 2024By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3.
8/10
Reviewed May 26, 2024Breakfast is good but parking route is not comfortable
8/10
Reviewed Apr 26, 2024Over all nice
10/10
Reviewed Mar 8, 2024Excellent
6/10
Reviewed May 17, 2023the breakfast buffet was limited, catering for the locals only
8/10
Reviewed Oct 26, 2022Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
10/10
Reviewed Jan 3, 2021Great Hotel - Clean and spacious
6/10
Reviewed Nov 2, 2020I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
6/10
Reviewed Feb 17, 2020No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
8/10
Reviewed Feb 15, 2020Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
8/10
Reviewed Nov 18, 2019The environment is quiet, clean and safe. Good for business meeting and family vacation.
4/10
Reviewed Oct 10, 2019Hotel management is not up to standard - unfriendly and inflexible
10/10
Reviewed Oct 10, 2019Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
8/10
Reviewed Sep 7, 2019Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
8/10
Reviewed Aug 1, 2019The hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment).
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Great location
- •Comfortable rooms
- •Variety of breakfast options
Areas to consider
- •Issues with cleanliness
- •Maintenance problems (kettle, shower head)
- •Delayed check-in times
- •Unclean breakfast tables
Cleanliness
6.7/10While many guests praised the cleanliness of the hotel, some reviews mentioned cleanliness issues such as stained towels and coffee stains in the rooms.
Service
8.3/10Service was highly appreciated by most guests, with friendly and helpful staff. However, there were some complaints about delayed check-in and unclean tables in the breakfast area.
Location
8.6/10The hotel's location near key landmarks and offices was a highlight for many guests, making it convenient for both work and leisure purposes.
Room Quality
7.4/10Guests generally found the rooms comfortable and modern, but there were some maintenance issues reported such as broken kettle, blocked rain shower head, and wallpaper coming off.
Amenities
7.2/10The amenities provided were satisfactory, with some guests praising the breakfast buffet variety, while others mentioned issues with broken appliances like kettles and mini-fridges.
Value for Money
6.9/10Mixed reviews on value for money, where some guests felt the price was reasonable for the services offered, while others found it slightly high given the cleanliness and maintenance issues.
Food and Beverage
7.7/10Overall, the food and beverage services were well-received, with positive comments about the breakfast selection. Some guests suggested improvements for cleanliness in the dining area.
Overall Experience
8.1/10Most guests had a positive overall experience, highlighting the friendly staff and comfortable rooms, despite minor issues with cleanliness and maintenance.