Novotel Samator Surabaya Timur vs Similar Hotels

The room had issues with door access and unclear amenities.

Rooms were often noted to be spacious, clean, and comfortable.

Room condition did not reflect a new hotel; issues with noise and comfort.

Room had no towels, amenities, and issues with TV remote; cleanliness could be improved.

Some reviews indicated the room was not clean, and there were issues with cleanliness in the bathroom.

Bathroom sink and fixtures dirty; specific cleanliness issues mentioned.

Conveniently located next to shopping mart, beneficial for guests.

Multiple reviews mentioned the convenient location near the city center.

Strategic location near various dining options.

Staff were pleasant and helpful, though some training is needed for specific personnel.

Many reviews praised the staff for being friendly, welcoming, and helpful.

Staff responded quickly to issues and provided friendly service.

Breakfast buffet was excellent, but other food options were tasteless.

Food quality could be improved per some reviews, particularly the breakfast options.

Breakfast quality declined; specific complaints mentioned.

Basic amenities provided, but lack of water and quick service was disappointing.

Facilities were generally appreciated, though specific amenities like the gym were noted as being under renovation.

Limited amenities provided, such as no hand towels or hand soap.

Price is cheap, but service and amenities may not meet expectations.

The hotel was described as offering good value for the price, though some exceptions were noted.

Average value reflects experiences but could improve.