Hotel Palacio,Khanapara vs Similar Hotels

Rooms comfortable but with some issues like cigarette smell.

Some rooms lacked basic maintenance; however, upgrades were provided when requested.

Small room for 3 adults, but temporary rollup bed provided was okay.

Rooms and quality of toiletries and bed linens received positive comments; comfortable and peaceful stay reported.

Some spots could’ve been more cleaned, strong smell of smoke in some rooms.

Room maintenance issues were noted, with dirty bathrooms and unkempt facilities.

Room was clean and with all amenities.

Mentioned positively in reviews (‘Facilities n cleanliness’) and room toiletries/bed linens praised; appears well maintained.

The location was good.

The hotel is conveniently located with easy access to various city locations.

Standard quality for this hotel tier.

Repeatedly praised as ideal (easy bypass to airport, avoids city traffic); location is a clear strength.

Staff really kind and responsive, front desk very helpful.

Hotel staff were described as kind, welcoming, and attentive, providing excellent customer service.

Reception welcoming and staff were friendly and helpful.

Mixed but generally strong: several mentions of professional/helpful staff and good staff at location, though one review called staff unwelcoming and poor communicators.

Breakfast little poor and suggestions for improvement.

Buffet and restaurant quality appeared good, though gala dinner was criticized.

Good selection of food at reasonable prices.

Mixed: enjoyed a large Assamese Veg Thali, but breakfast options were limited, fruit quality poor, hot beverages average, and kitchen/service issues noted.

Standard quality for this hotel tier.

Basic amenities were sometimes lacking, but overall, the services were satisfactory.

All amenities available, including a great on-site SPA.

Facilities were noted positively, but a non-working swimming pool and some limited in-room dining options reduce the score.

price bit high for the offer.

Gala dinner charge seemed excessive for the quality offered, impacting perceived value.

True value for money with reasonable prices in the restaurant.

Concerns about high food prices and an additional 18% GST reported; overall value seen as weaker relative to price.