Mariners Hotel vs Similar Hotels

Some guests mentioned rooms needing updating and issues with mattress quality.

Room quality varies, with comments about uncomfortable beds and small bathrooms.

Mixed: some praise for new/modern rooms and adequate family room space, while others report small rooms, uncomfortable/thin beds, awkward bathroom door layout and no wardrobe in some rooms.

Rooms were generally comfortable but mentioned some dated elements.

Most guests noted clean facilities, though some mentioned the decor was slightly outdated.

Cleanliness received mixed reviews; multiple comments about thin pillows and draughty rooms.

Mixed reports: several guests mention rooms and family rooms as clean and comfortable, but others note worn carpets, damaged corridors and occasional lack of fresh towels.

There were comments about a dated bathroom and a musty smell in communal areas.

The location was frequently mentioned as convenient and good for access to shops.

Location received positive remarks, particularly its proximity to the town center.

Consistently praised: central location, close to tram/station and city centre, supermarket/Edeka nearby; one mention of noise from a main road but overall very positive.

Reviews highlight a great location for accessing local attractions and ferry ports.

Guests frequently praised the friendly and accommodating staff.

Staff are frequently described as friendly and accommodating.

Generally helpful and friendly staff noted multiple times; isolated negative incident where staff refused a small request (warming baby food) lowered the score slightly.

Overall sentiment indicates excellent and friendly service from staff.

Breakfast and evening meals received positive feedback from guests.

Breakfast was well-received, praised for value and quality.

Breakfast repeatedly described as very good, tasty and plentiful; coffee/tea available in rooms noted positively; minor mention of breakfast cost.

Food received positive mentions for quality, particularly the breakfast.

Amenities were adequate but some areas were noted as needing renovation.

Certain amenities were appreciated, though there were complaints about basic features.

Good basic amenities reported (parking, kettle, tea/coffee, functioning AC for many); some negatives: limited parking, no fridge in one room, occasional AC not ideal and bathroom ventilation missing.

Basic amenities are provided; however, there are some concerns about additional charges for the sauna.

Guests generally felt they received good value for the price paid.

Guests noted good value in relation to the price, but some amenities were lacking.

Multiple comments describe very good value/price relationship and modern, functional hotel; a few mentions that breakfast price felt high for some guests.

Some reviews mention that breakfast was expensive; however, the overall experience justifies the cost.