Grand Service Apartment @ Times Square vs Similar Hotels

Several problems reported: only one AC in some rooms, small/insufficient AC, TV not working, and a damaged washroom spray gun — room condition judged below average.

Room was nice and clean which was appreciated by guests.

Rooms were generally comfortable and spacious, although some guests seek better features.

Overall comfort noted, despite some concerns about room size and layout.

Not specifically mentioned in reviews; assigned standard quality for this hotel tier.

Hotel room was clean, but there were noted issues with bathroom cleanliness.

Guests mentioned cleanliness was good, but some reviews reflected issues such as poor wifi.

Some reviews mentioned cleanliness issues, specifically regarding the shower areas and general maintenance.

Repeatedly highlighted as a major positive: based inside a large shopping centre with excellent transport connections and exceptional convenience (airport-to-room without stepping outside).

Conveniently located close to shopping malls and attractions.

Location received high praise for accessibility to shopping and attractions.

Consistently praised for its strategic location close to shopping and transport.

Multiple reviewers praise staff ('Very good staff', 'Everything is perfect'), though one report cites an agent charging extra — overall service leaned positive.

Friendly staff and good level of service were consistently praised.

Staff were described as friendly and helpful in multiple reviews.

Multiple reviews highlighted the friendly and helpful staff throughout the stay.

Not mentioned in reviews; assigned standard quality for this hotel tier.

Breakfast variety was praised, but one dining experience was disappointing.

Breakfast was mentioned positively but noted for lack of variety.

Breakfast was mentioned as lacking, indicating room for improvement.

Mentioned as 'luxury amenities but aging' — amenities present but showing wear, so slightly below target.

Good gym and pool, but not all amenities were well maintained.

Amenities were generally acceptable, with specific mentions of gym and pool.

Amenities mentioned were basic with some lacking like insufficient power plugs.

Described as 'super value for money' and ambience considered worth it; overall value perception is strongly positive.

Generally fair pricing with a good variety for breakfast.

Guests felt the hotel offered good value, with some complaints about consistency.

Considered good value given the location and services, but some found prices a bit high.